FAQ
FAQ - Frequently Asked Questions
1. How can I order a T-shirt?
To order a t-shirt, first select the design you want from our collections, then choose your size and the number of t-shirts you want to purchase and click "Add to Cart". Follow the checkout instructions to complete your order.
2. What payment methods do you accept?
We accept payments by credit card (Visa, MasterCard, American Express), PayPal, bank transfer, Apple Pay, Google Pay.
3. How long does shipping take and how much does it cost?
The delivery time is usually 3-10 working days within Germany. For international shipments, the delivery time may vary. Shipping costs are calculated at checkout and depend on the weight of the package and the delivery destination.
4. Can I personalize my order?
Yes. You can design and create your own products > HERE <. Personalized and self-designed items cannot be returned or exchanged.
5. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the delivery status of your order on the shipping provider's website.
6. What is your return policy?
We accept returns within 14 days of receiving the goods, provided the items are unworn, unwashed and in their original condition. Personalized items are not eligible for return. Return shipping costs are to be borne by the customer. For more information on shipping and returns, please see our policies: HERE
7. How do I care for my printed T-shirt?
To ensure the longevity of your printed T-shirt, we recommend washing it at a maximum of 30°C, turning it inside out and not tumble drying. Avoid ironing directly on the print.
See also tab " Care tips "
8. Do you also offer bulk orders or company logos?
No. We do not offer bulk orders or company logos.
9. How can I contact you if I have further questions?
If you have any further questions, please contact our customer service by email
or by phone at +49 173 5448255 from Monday to Friday, 8:00 a.m. to 6:00 p.m.
FAQ - Gift Vouchers
1. How can I purchase a gift voucher?
Gift vouchers can be purchased directly through our website. Simply select the desired amount and place the voucher in your shopping cart. After purchase, you will receive a confirmation by email.
2. In what values are the vouchers available?
Our vouchers are available in different values to suit your needs. You can find the available amounts on the voucher page of our online shop.
3. Can I send the voucher directly to the recipient?
Yes, you have the option to have the voucher sent directly to you or to a separate email address if you want to send it as a gift. Simply select the option you want when purchasing.
4. How long is the voucher valid?
Our gift vouchers are valid for 3 years from the date of purchase. This gives the recipient plenty of time to choose their perfect gift.
5. Can the voucher be used for all items in the shop?
Yes, our vouchers can be redeemed for all products in our online store, including sale items.
6. What happens if the purchase value is higher than the value of the voucher?
If the value of the purchase exceeds the value of the voucher, the difference can be paid using the payment methods available in our store.
7. What happens if the purchase value is lower than the value of the voucher?
If the purchase value is less than the value of the voucher, the remaining amount remains available for future purchases.
8. Can I return a voucher after purchase?
Vouchers cannot be exchanged or returned. Please consider whether a voucher is the right gift for your occasion before purchasing.
9. How can I check how much credit is left on my voucher?
You can view the current balance of your voucher at any time in your customer account under “Voucher”.
10. I'm having problems redeeming my voucher. What can I do?
If you have any difficulties redeeming your voucher, please contact our customer service . We will be happy to help you!